FAQs

Normal


Returns are easy, but only if the customer found any defect in a smartphone. Contact our call center at 1800-419-1133 to initiate a return.

Read our Return Policy

Whether your location can be serviced or not depends on

  • If the Hotspot Store delivers to your location
  • Legal restrictions, if any, on delivery to your location
  • Reliable area
  • This is entirely at Hotspot discretion.

Delivery charge varies with each pin code.

The customer cannot cancel their order, once payment completed.

“Unified Payment Interface” (UPI) is an instant payment system that allows you to transfer money directly from your bank account. The best part about UPI is that it allows you to make payments with a few clicks without the hassle of sharing bank a/c details or typing your card details, net banking password, OTP, etc.

There are many advantages of UPI. The main advantage is that you don’t have to block your money by loading it into a wallet. Simply link your bank account and then you can make seamless payments without having to worry about topping up a wallet, wallet spends limits or not earning interest on your money.

At the time of making a payment, you will be able to view the available balance in your Wallet and you can use it for the transaction. There might be some instances where the complete balance might not be sufficient for the purchase. The reasons for the same will be displayed.

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard, and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

No, Currently we don’t have Cash on delivery option. But for our customers, we working hard on this and soon will active cash on delivery.

There are NO hidden charges when you make a purchase on Hotspot Store. The prices listed for all the items are final and all-inclusive of GST. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the delivery location.

Hotspot Store offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Hotspot’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking and Wallet to make your purchase.

Hotspot accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

Hotspot Express Delivery is another way to satisfy customers. Products marked with ‘Hotspot Express Delivery’ are delivered by Hotspot executives at no extra cost to customer doorstep. It’s like a free home delivery, by Hotspot Stores. Delivery of smartphone entirely depends upon on Hotspot Management Decision. Delivery of smartphone may take 3 – 7 days, depending upon on location.

Another advantage of HED is data transfer. When HED Executive deliver they will do the complete migration of data from old phone to new phone. Install all previously installed app’s and configure new smartphone. Besides, educate the customer about handling and usage of the smartphone.

Hotspot Express Delivery Executive will also bring some related accessories, so that if the customer wants they pay and buy instantly, without searching in the local market.

 

You can shop on Hotspot Store by providing simply your email ID. whereas it’s not necessary to have an account to shop for and buy items. By creating your own Hotspot Store account, you’ll enjoy a personalized shopping experience, as well as recommendations, faster checkout, and wishlist.