There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number 01143028641) or Email (firstname.lastname@example.org).
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
We will process the refund after receipt of the product by the Hotspot store or its business partner. All refunds will be routed through the original payment gateway be bank debit or credit card accounts after adjusting the cancellation charges. Refund will be processed based on the mode of payment of the order.
Late or missing refunds (if applicable)
On sale products (if applicable)
Exchanges (if applicable)